客服座席岗

Job description

Responsibilities

• Assist to handle and resolve day-to-day enquiries and requests from customers via company customer service hotline regarding general insurance product, policy, benefits & coverage, member information, claims progress and so on Assist to handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Assist to handle documentary work and monthly report to keep track of the daily inbound and outbound calls statistics
• Assist in other ad-hoc works associated to customer service.

Other duties as assigned Requirements

University graduate preferably with 1 year related experience in customer hotline service field Pass in IIQE exam, preferably with Paper I, II & III; or holder of professional insurance qualification such as ANZIIF Senior Assoc.

Able to work under high pressure with professional business acumen

• Excellent service attitude and able to follow through on commitments to customer
• Proficient in spoken English and Cantonese, spoken Putonghua would definitely be a plus Pro-active, self-motivated, mature and pleasant personality Good computer skills in MS Office and Chinese Word Processing