Senior Manager, Business Strategy- Operations AI Workforce Readiness

Job description

Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Austin

11800 Schwab Way, Austin, TX 78758 El Paso: 1945 Northwestern Dr., El Paso, TX 79912 Omaha: 200 South 108 th Ave., Omaha, NE 68154 Orlando: 2001 Summit Park Dr, Orlando, FL 32810 Westlake: 3000 Schwab Way, Westlake, TX 76262 The Operations Transformation Organization is helping shape the future of Operational Services through artificial intelligence (AI), automation, data, and business transformation. We turn emerging capabilities into practical strategies that improve how work gets done and prepare the organization for what comes next.

As Senior Manager, AI Workforce Readiness & Strategy, you will define what the Operations workforce should become in an AI-enabled future. You will connect business and AI strategy to future roles, skills, ways of working, and organizational capabilities, giving leaders a clear workforce vision and practical path forward. This individual-contributor role offers the opportunity to influence enterprise transformation at an early and important stage.

You will partner across Operations, Human Resources, Organizational Readiness, Strategy, Transformation, Technology, and AI Fluency and Adoption to shape decisions with broad organizational impact.

What You'll Do

Assess how AI, automation, changing business models, and market trends may affect work, operating models, workforce segments, and future talent needs. Build an integrated workforce-readiness assessment that identifies capability gaps, organizational risks, and measurable indicators of progress. Develop workforce scenarios and decision frameworks that help leaders evaluate complex choices amid evolving AI capabilities. Create and maintain a prioritized capability roadmap that sequences near-term actions and longer-term transformation outcomes.

Facilitate leader discussions on work design, role evolution, talent development, organizational readiness, and the tradeoffs required to move forward. Translate complex workforce implications into concise, executive-ready recommendations that support timely decisions. Build alignment across business and functional partners without relying on direct authority. Partner with AI Fluency and Adoption teams to convert future capability requirements into role-based learning, skill-building, leader enablement, and adoption priorities.

What you have You demonstrate the following skills and behaviors through the work you have led and the outcomes you have delivered: Workforce and organizational strategy: You translate business strategy into practical workforce requirements, including future roles, skills, capabilities, and ways of working.

Strategic and systems thinking

You connect technology, work design, talent, learning, and organizational readiness to identify the choices that matter most.

AI and emerging-technology acumen

You understand enterprise AI, automation, and technology-enabled transformation well enough to evaluate their implications for knowledge work and operating models.

Analytics and decision support

You use qualitative and quantitative evidence to assess readiness, compare options, and create useful measures and insights for leaders.

Change leadership

You anticipate readiness challenges and help organizations move from strategic intent to sustainable action.

Stakeholder leadership and influence

You build credibility, listen for different perspectives, and create alignment among senior leaders and cross-functional partners without formal authority.

Executive communication and facilitation

You lead productive discussions and turn ambiguity into clear narratives, recommendations, and decisions.

Results orientation and motivation

You are energized by shaping the future of work and have a record of turning complex concepts into focused actions and enterprise impact.

Relevant context

You have applied these capabilities in workforce strategy, organizational design, workforce planning, talent strategy, transformation, change leadership, or a related discipline. Exposure to AI-enabled transformation in a large, complex organization is valuable; financial services, another regulated industry, or management consulting is helpful but not required. In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance