Senior Manager, Supply Chain Logisitics & Warehouse (Day Shift DSV1) 1

Job description

Supply Chain Logistics Manager General Overview Functional Area

Supply Chain Management (SCM)

Career Stream

Logistics (LOG)

Role

Senior Manager 1 (SMG)

Job Title

Senior Manager, Supply Chain Logisitics & Warehouse Job Code: SMG-SCM-LWAR Job Level: Level 11 Direct/Indirect Indicator: Indirect Summary The Senior Manager, Supply Chain Logistics oversees all functional, operational, and financial aspects of our contracted Third-Party Logistics (3PL) footprint within their assigned scope. Serving as the primary bridge between the company and our 3PL partners across the designated network, this role is responsible for ensuring partners meet strict Service Level Agreements (SLAs), optimize warehousing and distribution processes, maintain budgetary compliance, and deliver a seamless end-to-end supply chain experience.

The position drives vendor performance management, inventory integrity, and continuous improvement initiatives across single or multiple nodes.

Detailed Description Daily Governance & Communication

Conduct morning alignment calls with 3PL site leadership to review previous day performance, address immediate operational roadblocks, and align on daily labor allocation against forecasted volume.

KPI & Performance Tracking

Monitor daily operational dashboards tracking key metrics—such as dock-to-stock turnaround, order cut-off compliance, pick/pack accuracy, and carrier on-time pickup—investigating root causes for any variances.

Financial & Invoice Management

Review, validate, and sign off on daily/weekly 3PL pass-through charges, labor logs, and accessorial fees against contracted rate cards to ensure accurate billing.

Inventory Control Oversight

Review daily cycle count reports, investigate high-value inventory discrepancies between the 3PL’s WMS and the internal ERP system, and authorize inventory adjustments per policy.

Escalation & Issue Resolution

Serve as the primary point of escalation for internal cross-functional teams (Customer Service, Transportation, Quality, Demand Planning) regarding delayed orders, damaged freight, or inventory holds.

Process Auditing & Continuous Improvement

Perform daily spot-checks on operational workflows, ensuring the 3PL strictly adheres to standard operating procedures (SOPs), safety standards, and special handling requirements.

Knowledge/Skills/Competencies 3PL Vendor Governance

Strong competency in managing external partner relationships, hosting operational reviews (QBRs), and enforcing Service Level Agreements (SLAs) or Key Performance Indicators (KPIs).

WMS & ERP Systems

Proficient in navigating and leveraging Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) platforms (such as SAP, Oracle, or Microsoft Dynamics) to track throughput and inventory.

Data Analytics

High analytical capability with the skill to synthesize complex logistics data, manage operational budgets, and audit multi-million dollar monthly 3PL invoicing.

Continuous Improvement

Knowledge of Lean, Six Sigma, or 5S methodologies to identify operational bottlenecks and implement corrective action plans (CAPA).

Influence & Communication

Strong interpersonal and negotiation skills, with the ability to drive operational compliance and process improvements without having direct authority over the 3PL's on-site personnel.

Physical Demands Mobility & Site Audits

Ability to walk and stand on concrete warehouse floors for extended periods during facility site visits, audits, and operational walk-throughs.

Work Environment

Comfortable working in active fulfillment environments which may experience fluctuations in temperature, dust, and moderate noise levels from material handling equipment.

Travel

Ability to travel as needed to visit assigned 3PL facilities and conduct on-site audits (frequency and distance vary based on final scope allocation).

Sedentary Work

Prolonged periods of sitting at a desk and working on a computer for administrative tasks, data analysis, and virtual partner meetings.

Typical Experience Logistics & Warehousing

5+ years of hands-on experience in supply chain, distribution, or warehousing operations.

External Management

At least 3 years of experience directly managing external 3PL vendors, contractors, or multi-site logistics operations.

Project Management

Proven experience leading supply chain projects, such as warehouse transitions, system integrations, seasonal volume planning, or new product launches.

Typical Education Required

Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a closely related field (or equivalent practical experience).

Preferred

Master’s degree or MBA with a supply chain focus.

Preferred Certifications

APICS certification (CPIM or CSCP), Project Management Professional (PMP), or a Six Sigma Green/Black Belt. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Drive the logistics processes, tools and applications for the site/function.

Advance subject matter expertise of the logistics processes, tools and application. Coach and mentor others on their strategic activities. The Logistics Manager is responsible for facilitating, mentoring and coordinating successful Logistics projects. This includes ensuring that both the technical and people aspects are taken into account, incorporating change management strategies. Manage resources to effectively help execute the site/function strategy deployment plans.