Union ICT Svc Delivery Tech

Job description

About the Role

As a CBRE ICT Service Delivery Technician, you will provideessential on-site support for Information and Communications Technology (ICT)and engineering services within a data center environment. This role iscritical to maintaining the operational integrity, reliability, and efficiencyof client systems and infrastructure.

What You'll Do

• Receive, review, and complete IT equipment installation, relocation, and decommissioning requests within established timeframes and according to industry standards.
• Provide technical support and basic troubleshooting, including server reboots, backups, and visual inspections.
• Escort third-party engineers and contractors while ensuring compliance with site policies and standards.
• Receive, respond to, and assign break-fix tickets within agreed service levels, escalating unresolved issues as appropriate.
• Maintain on-site documentation, including Standard Operating Procedures (SOPs), ensuring documents are reviewed and updated whenever processes or instructions change.
• Receive, assess, and complete cable patching and de-patching requests.
• Develop and maintain positive working relationships with team members, customers, vendors, and client representatives.
• Perform network connectivity provisioning, fault diagnosis, and issue resolution.
• Support the installation, relocation, and decommissioning of IT equipment.
• Assist with general engineering maintenance, housekeeping, and upkeep of critical infrastructure environments.
• Maintain a safe and healthy working environment while demonstrating a professional image and strong customer service orientation.
• Follow established procedures to resolve routine technical and operational issues.
• Complete assigned tasks by adhering to defined processes and working under close supervision and guidance.
• Apply standard work practices, policies, and procedures in daily operations.

Required Qualifications

• High School Diploma, GED, or trade school diploma with 1-2 years of related experience. An equivalent combination of education and experience may be considered.
• Valid driver's license.
• Ability to meet the physical requirements of the position, including:
• Standing and walking for extended periods
• Stooping, bending, and climbing stairs or ladders
• Lifting, carrying, and moving equipment weighing 50 pounds or more Knowledge, Skills, and Abilities
• Ability to follow established work routines, procedures, and safety standards.
• Basic troubleshooting and problem-solving skills.
• Strong verbal and written communication skills with the ability to exchange straightforward information effectively.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced, mission-critical environment.
• Customer-focused mindset with a strong attention to detail.
• Commitment to workplace safety and operational excellence.

Why Join CBRE? At CBRE, you'll be part of a global team that supportsmission-critical environments for some of the world's leading organizations. Weprovide opportunities for career growth, technical development, and hands-onexperience in highly specialized data center operations. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The maximum salary of $100568 annually.

The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.

This role will provide the following benefits

401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)