Account Director

Job description

About the Role

As a CBRE Account Director, you will oversee a team responsible for delivering all key client commitments, with a focus on creating a premium, hospitality-driven workplace experience for a fast-growing AI technology client. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Lead the end-to-end workplace experience program for the account, including valet, barista and café services, events, concierge services, and employee amenities such as dry cleaning pick-up and drop-off and flower delivery.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees, including hospitality and front-of-house service teams.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Partner with client stakeholders to plan and execute on-site events, from day-to-day programming to high-profile gatherings, with the same attention to detail found in top-tier tech workplaces.
• Consult with senior sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans, including managing amenity vendors and service partners.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded. Use employee feedback and experience metrics to continuously raise the standard of service.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You’ll Need

• Bachelor’s Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Background in workplace experience, hospitality, or corporate amenities management, ideally supporting high-growth technology or AI companies.
• Demonstrated experience overseeing concierge, food and beverage, valet, events, and employee services programs.
• A service-first, hospitality mindset with the polish to support executive and high-profile clients.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset. Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future

Why CBRE

We lead byexample, guided by the needs of the cities we inhabit, the communities webuild, and the world we live in. The more perspectives we have, the moredimensions we’re able to see. A culture of respect, integrity, service, andexcellence shapes our approach to every opportunity. Ourcompetitive and comprehensive benefits program was designed to make sure youfeel valued with benefits that support the mental, physical, emotional, andfinancial health of you and your family.

Maintainyour career momentum with the best tools and training in the industry. You’llhave everything you need to thrive in your role: challenging work, dedicationto results, fast-paced assignments, and a culture of constant learning. Diversity,equity, and inclusion (DE&I) are more than just values- they’re acompetitive advantage. By crafting a place where our employees are recognizedfor their contribution and given a chance to grow, we regularly open ourselvesand our business opportunities.

Applicant AI Use Disclosure We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Director position is $140,500 annually and the maximum salary for the Account Director position is $210,000 annually.

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)