Senior Meeting & Events Manager

Job description

Hi, we’re Host! We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you will join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been

JOB SUMMARY

The Meetings & Events Sr. Manager oversees daily department operations, ensuring high-quality, customer service-focused outcomes that align with the goals of clients and other stakeholders. The Manager will focus on building industry-leading event programming that aligns with the goals of clients and other stakeholders. In this role you will lead a team of meeting and event specialists, ensuring planning, space preparation, service delivery, and post-event wrap-up activities are delivered with care and quality.

Additionally, the Meetings & Events Sr. Manager oversees the amenities team and ensures daily operations are maintained, ensuring a positive experience and high level of service for our clients. This individual works with the amenities team to guarantee world-class experiences for Host clients and other important stakeholders. This Meetings & Events Sr. Manager is responsible for management of the team delivering events for our client across multiple locations in the East and Latin America Region and rolls up the America’s Events & Amenities Director.

In addition to making recommendations on budgets and cost management, this individual also will coordinate with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event and amenity processes. The Meetings & Events Sr. Manager will work with teams to track benchmarks and ensure superior performance from the entire events and amenities staff. This role is based in one of our client’s offices in Bellevue and will require travel between multiple offices.

DUTIES & RESPONSIBILITIES

Manage a team in one or more offices. Provide direction on employee management(e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions. Establish work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills. Troubleshoot and resolves complex client inquires and complaints that are escalated.

Follow-up with clients timely to ensure satisfaction. Ensure consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization. Accountable for KPIs; reports out on a recurring basis. Track and review Event program metrics, highlighting trends and determining areas for improvement.

Ensure team responds to event requests through the Internal Events Tool within the required SLA in compliance with department standards. Support Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed. Serve as primary contact with client for meetings & events forecasts and strategies. Motivate and coach staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.

Review staff workload and makes proactive decisions to meet the department business demands. Ensure smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps. Monitor the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors. Perform other duties as assigned.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicants for this role must also live within the United States. Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact.

Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $115,000.00 annually and the maximum salary for the position is $130,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

• Benefits for Full-Time Employees
• Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance
• 401(k) Plan
• Paid time off, parental leave, and holidays are available as established by Company policy Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity.

We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)