FM Engineering Ops Manager

Job description

About the Role

Are you someone who takesownership, follows through on commitments, keeps stakeholders informed, andensures nothing falls through the cracks? If so, this could be the opportunityfor you. Step into a high-impactleadership opportunity where you can make a visible difference every day. As aCBRE FM Engineering Operations Manager, you'll support one of our clients inthe financial services sector, overseeing facilities operations across aportfolio of approximately 425 retail banking locations and associated officespace.

This role can be based inDallas or Houston and is highly visible, requiring approximately 50% of yourtime in the field meeting with client stakeholders, visiting locations, andserving as a trusted advisor across the portfolio. We're seeking a customer-focusedleader who thrives in a relationship-driven environment and is committed todelivering exceptional service. Success in this role requiresstrong communication skills, the ability to manage multiple priorities, and aproactive approach to identifying and resolving facility-related needs across alarge, geographically dispersed portfolio.

You'll collaborate closely withclients, vendors, landlords, and service providers to ensure facilities aresafe, efficient, and well-maintained while delivering an exceptional experiencefor employees and customers alike.

What You'll Do

• Spend approximately 50% of your time in the field, visitingretail banking locations, meeting with client stakeholders, assessing facilityneeds, and ensuring service delivery standards are met across a portfolio ofapproximately 425 locations and associated office space.
• Serve as the primary point of contact and trusted advisorfor the client, building strong relationships, providing proactive updates, andensuring facility-related issues are resolved through completion.
• Identify, prioritize, and resolve operational andfacility-related challenges while ensuring a high level of responsiveness,follow-through, and customer service.
• Partner with vendors, landlords, and service providers todeliver safe, efficient, and well-maintained facilities that support businessoperations.
• Lead and coordinate daily facilities operations,establishing priorities, balancing workloads, and ensuring service deliverycommitments are met.
• Provide leadership and direct supervision to engineeringand operations staff, including performance management, coaching, employeedevelopment, succession planning, and talent acquisition.
• Set, monitor, and manage individual and team performancegoals, project milestones, and departmental objectives to drive operationalexcellence.
• Manage departmental financial performance, includingbudgeting, forecasting, expense management, and profit and loss (P&L)accountability.
• Develop and implement strategic initiatives and continuousimprovement efforts that enhance operational effectiveness and clientsatisfaction.
• Evaluate processes, procedures, and workflows to identifyopportunities for increased efficiency, improved performance, and riskmitigation.
• Partner with leadership to execute company programs,policies, and initiatives while ensuring alignment with organizational goalsand client expectations.
• Ensure operations are conducted in accordance with companypolicies, regulatory requirements, and industry best practices.
• Maintain oversight of compliance documentation, audits,reporting requirements, and safety programs.
• Demonstrate CBRE's RISE values through leadership,professionalism, accountability, and collaboration across teams andstakeholders.
• Apply advanced knowledge of facilities management andengineering operations to support business objectives and drive successfuloutcomes.

What You’ll Need

• Bachelor’s degree preferred with 3-5 years of relevantexperience in facilities management, engineering operations, or a relatedfield. An equivalent combination of education and experience will also beconsidered.
• Experience managing facilities operations across amulti-site portfolio, preferably within a client-facing environment.
• Strong working knowledge of mechanical, electrical, andplumbing (MEP) systems, including the ability to assess facility issues,coordinate repairs, and effectively partner with service providers andtechnical teams.
• Demonstrated leadership experience, including hiring,onboarding, coaching, mentoring, performance management, and employeedevelopment.
• Proven ability to build strong relationships with clients,stakeholders, vendors, and cross-functional partners while serving as a trustedadvisor.
• Strong communication and interpersonal skills, with theability to navigate sensitive, complex, or challenging situations withprofessionalism and sound judgment.
• Proven ability to establish priorities, manage multipleprojects and deadlines, and deliver high-quality results in a fast-pacedenvironment.
• Effective problem-solving and decision-making skills, withthe ability to identify issues, evaluate options, and implement practicalsolutions.
• Strong organizational, planning, and project managementskills, with exceptional attention to detail and follow-through.
• Financial acumen, including experience with budgeting,forecasting, financial reporting, and expense management.
• Advanced proficiency in Microsoft Office Suite, includingExcel, Word, Outlook, and PowerPoint.
• Ability to perform business-related calculations andanalyses, including budgets, forecasts, financial metrics, percentages, andratios.
• Applicants must be currently authorized to work in theUnited States without the need for visa sponsorship now or in the future.

Why CBRE? +

Competitive Benefits

CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date. +

Professional Development

We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities. +

Career Advancement

CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company. _Applicant AI Use Disclosure_ We value human interaction to understand each candidate'sunique experience, skills, and aspirations. We do not use artificialintelligence (AI) tools to make hiring decisions, and we ask that candidatesdisclose any use of AI in the application and interview process.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)