Field Service Manager

Job description

Job Title

Field ServiceManager Location: Charlotte, NC Global Level: GL-10 Job Family/Function: Integrated Fleet Services/Field Operations Travel: Up to 50% acrossassigned markets.

About The Role

As a CBRE Field ServiceManager, you will lead a team of 15 field technicians delivering fleetmaintenance and field operations across multiple sites and several states. Youwill own your team's performance metrics, direct daily field execution, anddrive the quality, safety and productivity of the maintenance work yourtechnicians perform. This role sits within theIntegrated Fleet Services function, which focuses on the operations,maintenance and uptime of a distributed fleet asset base.

You will providesupport to program leadership on repairs, deployment and investment plans. Thisrole requires travel up to 50% across your assigned markets.

What You Will Do

• Provideformal supervision to a team of 15 field technicians. Monitor the training anddevelopment of staff. Conduct performance evaluations and coaching. Oversee therecruiting and hiring of new technicians.
• Ownyour team's operational and financial metrics, including productivity,completion rates, quality and safety. Report performance to program leadershipon a regular cadence.
• Scheduleand manage the team's daily field activities across multiple sites and states.Establish work schedules, assign routes and tasks, and cross-train technicians.Set and track team and program deadlines. Mentor and coach as needed.
• Coordinateand manage fleet repairs and maintenance by working with technicians, vendorsand contractors.
• Maintainpositive client relationships and conduct meetings on unresolved field andmaintenance issues.
• Prepareand manage capital projects, operating budgets and variance reports.
• Performfield quality assurance inspections following local, state and federalregulations. Suggest operational efficiencies, repairs and upgradeopportunities.
• Manageenvironmental health and safety procedures for field and fleet operations.
• Overseevendor relationships and invoicing procedures. Review price quotes for theprocurement of parts, services and labor for projects.
• Conductprocess and procedure training on maintenance, repairs and safety bestpractices.
• Leadby example and model behaviors that are consistent with CBRE RISE values.Influence parties of shared interests to reach an agreement.
• Applyknowledge of your own discipline and how it integrates with others to achieveteam and program objectives.
• Identify,troubleshoot and resolve day-to-day and moderately complex issues that may ormay not be evident in existing systems and processes.

What You Will Need

• Bachelor'sDegree preferred with three to five years of relevant experience. In lieu of adegree, a combination of experience and education will be considered.
• Validdriver's license required.
• Willingnessand ability to travel up to 50% across multiple sites and states.
• Fleetor field service management experience preferred, including managingdistributed or mobile field teams.
• Experiencein staffing, selection, training, development, coaching, mentoring, measuring,appraising and rewarding performance and retention preferred.
• Abilityto guide the exchange of sensitive, complicated and difficult information,convey performance expectations and handle problems.
• Leadershipskills to motivate team impact on the quality, efficiency and effectiveness ofthe discipline and program.
• Extensiveorganizational skills with a strong inquisitive mindset.
• Advancedmath skills. Ability to calculate difficult figures such as percentages,fractions and other financial calculations Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity.

We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)