Service Engineer (Planner)

Job description

To attend technical meetings at the customer site and provide solutions. Drive the planning and execution of service jobs to ensure timely completion within budget. Assign technicians to service calls, ensuring clear communication of job requirements. Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly. Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.

Plan and schedule technicians efficiently for hotline calls. Approve timesheets and technician expenses on time. Plan and allocate service parts on a monthly basis. Maintain strong customer relationships to improve NPS scores and address issues promptly. To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers. To prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.

To attend to customers' complaints & provide prompt service to meet customer satisfaction. To assist the Service Manager in handling operation-related matters. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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