Coordinator, Studios Operations & Housing

Job description

The Coordinator Studios Operations and Housing supports the Manager of Carnival Studios with the day-to-day operations of the 45,000 sq ft rehearsal facility and 24-unit leased housing accommodations. This role is integral to ensuring the smooth functioning of both the rehearsal spaces and the living quarters provided for team members ensuring the premises are kept in excellent condition for its tenants. Responsibilities include assisting the Housing Associate with the arrivals and departures of team members, including handling administrative tasks associated with these processes.

The role also supports event coordination and inventory management.

Responsibilities

Program, Operations & Innovation: Operations: Responsible for the day-to-day coordination of building operation and preventative maintenance of the Carnival Studios facility. Schedule and oversee regular maintenance for both the rehearsal facility and the housing accommodations to ensure they are in optimal condition for occupancy. Coordinate building deliveries, team member mail and shipments.

Accommodations

Support the Carnival Studios Associate to help maintain shipboard team member's housing for the duration of their stay. Verify Team Member documents upon arrival. The role requires meeting Team Members at irregular hours depending on arrival times. Responsible for helping assemble and transporting furniture and apartment supplies.

Event Planning

Assist with setting up building functions and celebrations such as Studio Star, Department meetings, daily rehearsals, and interdepartmental functions.

Facilities

Support the Associate with ordering and delivery of facility and apartment supplies as required. Receive and manage weekly deliveries from Centergate, ensuring that all items are accounted for and distributed appropriately.

Teamwork Environment

Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.

Cultural Essentials

Live Carnival’s expected behaviors, such as speaking up, respecting and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.

Collaborate Interdepartmental

Work positively with other Entertainment teams to launch new experiences and initiatives.

Team Coordination

Facilitate communication and collaboration between shoreside and shipboard teams.

Shipboard Support

Collaborate with shipboard leaders to ensure timely delivery of supplies and equipment.

Cross-Functional

Foster cross-functional collaboration with internal and external stakeholders, including Procurement, Purchasing, Refurbishments, Compliance, and Finance.

Vendor Relations

Cultivate a culture of trust and mutual respect with vendors to foster open communication and successful project execution.

Policy and Compliance Safety Practices

Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Learn safety practices and standards specific to kids and teens. Ensure teams are prepared to fulfill onboard safety-related duties.

Compliance Adherence

Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.

Program Evaluation Data Analysis

Leverage data to accurately determine usage guidelines for giveaways and supplies.

Reporting

Submit reports to showcase changes and improvements in processes, orders, deliveries, and timelines.

Program Effectiveness

Monitor and evaluate the effectiveness of programs and partnerships; make recommendations for enhancements.

Feedback Collection

Collect feedback from various outlets to continuously improve guest experiences and operational efficiency.

Knowledge & Skills Scope

Coordinates day-to-day operations for Carnival Studios and team member housing, including vendor support, facility needs, inventory management, and administrative processes.

Problem Solving

Resolves routine operational and housing-related issues, prioritizes multiple requests, and identifies practical solutions to improve efficiency and service levels.

Impact

Supports efficient studio and housing operations, helping ensure a positive team member experience, operational continuity, and effective use of resources.

Leadership

Leads through collaboration, accountability, and proactive communication, partnering with internal stakeholders and vendors to achieve departmental goals.

Essential/Minimum Qualifications

Associates Degree in Education, Hospitality & Tourism, Entertainment Management, Sports and Recreation, Business and/or Administrative Support or equivalent to 2 years experience in a similar role Communication: Excellent verbal and written communication skills for effective interaction with team members, vendors, and stakeholders.

Organization

Skilled in setting priorities and maintaining well-organized tasks and projects.

Project Management

Proficient in project management principles and capable of multitasking.

Adaptability

Flexible and able to adjust to changing circumstances and handle unexpected challenges.

Attention to Detail

Meticulous in ensuring accuracy and thoroughness in all tasks.

Problem-Solving

Strong aptitude for identifying issues and developing effective solutions.

Teamwork

Collaborative and willing to work with others to achieve common goals.

Self-Directed

Capable of handling multiple tasks and projects independently.

Diplomacy

Mature and able to maintain confidentiality.

Administrative Procedures

Knowledgeable in office administration and management practices.

Time Management

Strong ability to manage time efficiently to meet deadlines and keep projects on track.

Software Proficiency

Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus.

Essential Experience

Required: Previous onboard cruise ship experience, a plus.

• Clean driving record
• Provide proof of valid car insurance
• Must have their own form of transportation Travel Required: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “in-office.” Because of the nature of the role, employees are required to work from a designated Carnival office in South Florida five days each week. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. At Carnival, your total rewards package is much more than your base salary.

All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays

• All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time

• All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

Sick Time

• All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Other Benefits

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #CCL #LI-Hybrid #LI-TM1

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf