Consultant (ServiceNow)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your roleAs a ServiceNow Consultant, you will be key in building and nurturing strong customer relationships by consistently delivering on your assigned tasks and exceeding client expectations.

You will proactively identify opportunities for additional work and assist in recognizing cross-selling leads. Your expertise will be vital in building and transitioning effective Service Management and Service Integration solutions. You will also conduct discovery processes, gather business requirements, assess IT organization maturity, and translate these into actionable IT delivery plans aligned with core IT principles.

Your tasksBuild customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leadsBuild and transition Service Management and Service Integration solutionsCarry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of businessTranslate customer’s business requirements into IT delivery, including IT principlesOversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained uponYour profileStrong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detailPresentation and workshops facilitation skills, ability to provide training to clients and internal team membersExperience in ITIL Service

Management Processes (IT Asset Management Lifecycle processes as a plus)Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery toolingUnderstanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service.Hands-on experience in deployment, configuration or administration of the

ServiceNow platform, familiarity with system automations and integration architectureExcellent command of the English language and experience in communication across all levels of an IT organization, at the most senior levelReadiness for business travelWhat You'll love about working hereWell-being culture: medical care with Medicover, private life insurance, and Sports card.

But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to

Education First languages platform, TED Talks and Udemy Business materials and trainings.Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).

Ask your recruiter about the details.Get to know usCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska.

You can also find us on YouTube. About CapgeminiCapgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale.

Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion. Make it real | www.capgemini.com