Customer Licensing support

Job description

Job DescriptionYour roleAs a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.In this role you will play a key role in: Providing first and second-level technical support to clients in both

English and Spanish, troubleshooting hardware, software, and network issuesDocumenting support activities, maintaining detailed records of issues and resolutions in our ticketing systemCollaborating with cross-functional teams to escalate and resolve complex technical problemsIdentifying recurring issues and contributing to the development of knowledge base articles and support documentationMaintaining and improving customer satisfaction through professional, timely, and effective communicationYour profile1-4 years of experience in a technical support role preferred (entry-level candidates with strong technical aptitude are also encouraged to apply or internship experience is valid)Advanced professional

English language skills, with fluency in both written and verbal communicationTechnical knowledge in networking, hardware, and software troubleshootingCustomer-oriented mindset with strong problem-solving abilitiesAvailability to hybrid model in Bogota (2 or 3 days per week)

M-F What you'll love about working hereEmpowering environment

Autonomy and Goal setting are among the top scores with 8.4+ ratings in our monthly employee feedback Pulse.

Continuous feedback

We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.

Free access to learning platforms

Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

Digital campuses and academy

Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications.

Career acceleration programs

From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.Job Description - Grade SpecificFocus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs.

Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.