Collab UC

Job description

Job DescriptionCollab UCExperience-6-12 YearsLocation-Mumbai, Pune,Guragon,BangaloreAbout UsChoosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.Key

ResponsibilitiesProvide Level 2/Level 3 support for Cisco Unified Communications (UC) environments, ensuring high availability and performance.Configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM) including call routing, media resources, and voice services.Manage and support voice protocols including SIP, H.323, and MGCP.Integrate and troubleshoot Cisco UC solutions including CUC (Unity Connection), UCCX, CVP, Voice

Gateways, and CUBE.Perform real-time troubleshooting of voice call failures, call quality issues, signaling problems, and gateway-related incidents.Analyze and interpret logs, traces, debugs, and packet captures across UC products, Voice Gateways, and CUBE.Configure and support PRI (T1/E1), FXO/FXS interfaces, CME, and CUE environments.Manage and troubleshoot Hunt Groups, Call Pickups, Voicemail Services, Auto

Attendant, and B-ACD solutions.Support Cisco Jabber and Mobile & Remote Access (MRA) environments.Handle and lead critical P1/P2 incidents, bridge calls, and WebEx troubleshooting sessions.Coordinate with multiple stakeholders, vendors, and support teams during service outages and major incidents.Follow ITIL processes for Incident, Problem, and Change Management.Conduct detailed Root Cause Analysis (RCA) and provide corrective and preventive action recommendations.Participate in 24x7 operations support and rotational shift coverage.Mandatory SkillsTechnical SkillsStrong hands-on experience with Cisco Unified Communications Manager (CUCM).

Expertise in: Call RoutingMedia ResourcesDial PlansVoice Call FlowsStrong knowledge of voice protocols:SIPH.323MGCPGood understanding of voice codecs and media negotiation.

Hands-on experience with: Cisco Unity Connection (CUC)UCCXCVPVoice GatewaysCisco Unified Border Element (CUBE)Experience troubleshooting:PRI (T1/E1)FXO/FXSCMECUEWhat you'll love about working hereWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.Job Description - Grade SpecificFocus on Industrial Operations Engineering.

Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.