UI/UX Chatbot Lead - London, UK

Job description

About the Job you are considering

We are seeking a highly skilled UI/UX Chatbot Lead who can lead the design and optimization of AI powered chatbot and conversational experiences across digital platforms ensuring intuitive user centric and engaging interactionsHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

Define chatbot UX strategy conversation flows and interaction designDesign wireframes prototypes user journeys and conversational experiencesCollaborate with Product Business AIML and Engineering teams to deliver chatbot solutionsConduct user research usability testing and analyze chatbot performance metricsEstablish UX standards accessibility compliance and conversational design best practicesDrive continuous improvement through user feedback and analyticsMentor UX and conversational design team members.Your

Skills:8-12 years overall experience including 3 years leading Chatbot Conversational AI UX initiatives"Strong experience in UIUX and Conversational DesignExperience designing chatbots virtual assistants or AI powered digital experiencesExpertise in Figma Adobe XD Sketch or similar design toolsUnderstanding of NLP concepts intents entities and chatbot frameworksExperience with customer journey mapping usability testing and interaction designKnowledge of

Microsoft Copilot Studio Dialog flow Azure Bot Services or equivalent platformsStrong stakeholder management and communication skillsPreferred Qualifications: Bachelor’s degree in UX HCI Design Computer Science or related fieldExperience with Generative AI LLM powered applications and enterprise chatbot implementationsExperience within Banking Financial Services or largescale digital transformation programsWe are a Disability

Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Make It Real (what does it mean for you):You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.You will be empowered to explore, innovate, and progress.

You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years.

We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.

By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2025 global revenues of €22.5 billion.Make it real | www.capgemini.com