Order Management Logisitics officer

Job description

General InformationRole (Picklist)

• Order Management
• Process LeadBSv Role: Order Management
• Process LeadBSv Grade:B1 Role Overview: Problem identification and resolution of order management and logistics management processes.As a member of the management team, participates in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions.Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the processProficient knowledge of one or more processes.Hands on experience of working with an ERP tool (preferably SAP U2K2)Hard Working and ConfidentHigh on IntegrityAbility to communicate effectively, both written and verbal, throughout all levels of the organizationPassionate about creating value and impact for the clientA team oriented and collaborative approachGeneral Responsibilities / Accountabilities: Is responsible for identifying issues and resolving issues in the following areas:
• Order inquiry
• Order creation
• Subject matter expert; coaching as necessary
• Receive orders from multiple sources
• Create Orders
• Validate orders
• Modify/Cancel orders
• Process orders
• Create delivery and shipment documents
• Integrate with load building, mode planning and route optimization
• Process returns

Archive and Retrieve DocumentsQualifications (Education/Experience/Certification)

• OptionalPreferably Bachelor’s Degree with Business and Finance background