Hotel Shift Supervisor

Job description

The Front Desk leadership role at Harrah’s and Caesars Republic Lake Tahoe is a dynamic, guest-facing position focused on creating memorable first impressions and exceptional service experiences. The incumbent is responsible for fostering an energetic, welcoming environment that excites both guests and team members while building, developing, and retaining a highly skilled Front Desk team. This role leads the daily hotel front desk operations, ensuring seamless shift execution, elevated service standards, and strong operational performance.

Through hands-on leadership, collaboration, and a passion for hospitality, this position plays a key role in delivering the world‑class experience our guests expect from the iconic Caesars Entertainment brands.

Responsibilities

Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard.

Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner. Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures. Handles duties of the Front Desk operations as necessary.

Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence. Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all team members of new changes and programs.

Qualifications

College Degree preferred, especially in Hotel or Institutional Management 2 to 3 years in a Front Services position in a Hotel Services area Literate and fluent in English

• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Strong organizational and administrative skills
• Demonstrated leadership skills
• Strong computer skills
• Ability to work a rotating shift with fluctuating days off
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Must be able to sit, stand or walk for long periods of time. Visual and auditory range must include immediate environment. Mobility to move about the property Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.

Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.