Specialist Player Lounge - Full Time, Laurel Lounge (Caesars Atlantic City)

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.50 per hour

Responsibilities

Immediately greets and seats guests with a smile and initiates the execution of the great service experience. Responsible for seating and rotating lines while recognizing and developing rapport with VIP’s. Responsible for the accuracy of forecasted waiting times. Performs “satisfaction checks” when not seating guests. Oversees duties performed by the Dining Area Attendants to serve fast and efficient turnaround of tables.

Demonstrates excellent customer service skills and ability to market the outlet. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Maintains knowledge of all menu items and other pertinent information regarding the Seven Stars Lounge and Diamond Club. Will be responsible to approve or deny admittance to the Seven Stars and Diamond Clubs for additional guests of Club members through comp issuance.

Promotes Caesars and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs station and side work checks. On occasion, may perform non-union restaurant duties assigned.

Qualifications

High school diploma or equivalent. Entertainment background or restaurant experience a plus. Outstanding public relations skills and outgoing personality. Knowledge of MICROS system preferred. Appropriate training on CMS system. NJ CER LICENSE REQUIRED