Cashier/Host, Pizzacake (Caesars New Orleans)

Job description

The Pizzacake Cashier/Host is the first impression, and their primary purpose of the position is to maintain excellent customer service, to ensure guest satisfaction, and a future return. They are expected to provide prompt, courteous, friendly and professional service to all guests at all times. They are responsible for maintaining superior quality service for guests. Performing their jobs on a daily basis, they are required to be detailed in every aspect of their work while maintaining an efficient pace.

Also must be able to help guest with completing payments and other POS transactions.

Responsibilities

Handles all aspects of the food operation during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer’s problems/complaints are handled in an effective, courteous manner. Directly oversees staff on assigned shift. Schedules lunch breaks and maintains employee break records. Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications

High school graduate or GED required. One-year experience in customer service. Prior experience as a cashier required, preferably in the hospitality industry is a necessity. Must possess basic math skills. Must be able to count cash drawer accurately. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.

Additional Requirements

Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

GAMING PERMIT

N/A