Security Supervisor

Job description

Responsible for the effective functioning of the Security Department on assigned shift.

Responsibilities

Assists in the supervision of Security Officers on assigned shift. Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility. Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary. Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed.

Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible. Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits. Interacts with guests and team members in a positive, professional manner. Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.

Accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. Responsible for maintaining a consistent and regular attendance record. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction.

Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.

Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

Qualifications

High school diploma or general education degree (GED) required. Some college highly preferred. Minimum of one (1) year experience in law enforcement or gaming security required. Excellent communication skills required. Must be able to maneuver to all areas of the Casino. Must be able to lift up to 10 pounds Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.

Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.