Bell Person-Full Time (Harrah's Atlantic City)

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $16.40 per hour

Responsibilities

Greets guest with a pleasant smile and prescribed terminology. Transports guest luggage to the room assigned after registration process is complete. Picks up guests' luggage upon departure and transports to form of transportation or delivers for storage. Informs guest of the Hotel's facilities and services available. Assists guest with room changes and maintains room key security. Participates in maintaining a safe, clean work environment.

Completes required room slip information and submits to Bell Captain after each front. Informs Captain of guests without luggage. The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room as assigned by the Bell Captain.

Qualifications

Open. Basic knowledge of local areas. Pleasant personality, able to lift heavy pieces of luggage. One year previous experience as a Bell Person.