Dual Rate Poker Supervisor

Job description

Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of the Poker Room. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees.

Responsibilities

Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. Perform the act of dealing cards for live poker, which includes shuffling, dealing and retrieving playing cards. As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. Reports significant cash and cheque transactions.

Tracks essential play and relays all pertinent information including disputes and/or irregular play to Manager. Acts as role model and motivates subordinates to provide superior level of customer service to the guests. Handles guests concerns quickly and efficiently within scope of authority. Responsible for game protection and game control.

Qualifications

High school diploma or equivalent. Prior live casino dealing experience or completion of an approved training course in card games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public.

ADDITIONAL REQUIREMENTS

Responds to visual and aural cues. Must be able to deal, stand and/or sit for two (2) hour intervals. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.

Must be able to work a varied schedule including nights, weekends and holidays. Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Access to gaming floor required