Caesars Rewards Ambassador-Full Time (Caesars Atlantic City)

Job description

Enhances the growth of gaming revenues through the development of our customer base. Actively walks the casino floor to sell and enroll new customers in the customer loyalty program (Caesars Rewards program). Maintains relationships with valued gaming guests and markets our gaming product to all guests. Supports Caesars Rewards team when needed. $18.00 per hour

Responsibilities

• Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign up program and create brand loyalty.
• Must possess the ability to actively and constantly sell a product.
• Follows all relevant policies and procedures, keep confidentiality of information
• Ability to communicate with other departments both on property and within all Caesars entertainment, also with vendors/partners.
• Be familiar and help with promotions and events.
• Showcase exemplary usage of RTCM- system used for greeting guests and maintaining high visibility on the casino floor.
• Promote in Casino and Marketing events both on and off property.
• Meet and greet guests and keep the highest levels of courtesy, friendliness, and hospitable attitude throughout interactions
• Position is designated as Atlantic City Operations for cross-property marketing purposes.

Qualifications

• College degree preferred
• Must be at least 21
• Minimum of two (2) years of guest services experience preferred
• Must have the ability to resolve stressful situations
• Must have exceptional guest service skills
• Must have excellent interpersonal, communication, team-building and problem-solving skills
• Must be able to work extended hours during special events, including limited overnight travel
• Must have the ability to work flexible schedules, including nights, weekends and holidays
• Must be willing to adhere to all New Jersey gaming regulations and guidelines

ADDITIONAL REQUIREMENTS

• Must be able to move quickly around property
• Must be able to stand or sit for an extended periods of time
• Must be able to lift 20lbs
• Must be able to work independently and proven to be initiative-taking
• Must be able to respond calmly and make rational decisions when handling guests’ needs
• Must be able to tolerate areas holding secondhand smoke NJ CER LICENSE REQUIRED