Manager Restaurant- Full Time, AC Burger Co (Harrah's Atlantic City)

Job description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.

Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.

Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting Salary $62,000-$67,000

Responsibilities

Oversees the execution of service delivery, product quality and provides dedicated leadership to the outlet. Participates in strategic planning regarding the direction of the outlet. Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction. Ensures that food is prepared and served according to the desired portions and quality specifications. Advises customer on selection of food and beverage items.

Supervises all dining room personnel within the dining facility. Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet. Maintains records of personnel performance, dining room labor costs, other expenses as to china, glass, flatware and current departmental time log. Schedules periodic food service employee meetings to ensure correct execution of restaurant policies.

Responsible for department budget and CER’s. Has working knowledge of union rules and regulations. Ensures adherence to all Board of Health standards. Builds a strong cohesive team by creating an environment of teamwork and lateral service. Works closely with other departments to ensure seamless delivery of service for our guests.

Qualifications

3-5 years experience and a degree in the food service industry or related field. Knowledge of large volume operations preferred. Good communication skills and organizational ability a must. Sound judgment as well as the ability to direct and manage people. NJ CER LICENSE REQUIRED