Supervisor Front Services-Full Time (Harrah's Atlantic City)

Job description

• Responsible for the day to day activities of the Front Services area of the Hotel for Harrah’s Atlantic City Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

DIRECTLY SUPERVISES

Valet Valet Parking Ticket Issuer Traffic Controller Cashier Outlet Bell Captain Stationary Bell Person Doorperson Starting salary $46,500-$50,000

Responsibilities

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Coordinates recovery efforts with Security and Risk Management
• Handles vehicle problems/complaint reports according to established procedure
• Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

Qualifications

• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills High school diploma or G.E.D. certificate required. Two years front services experience. Must possess a valid New Jersey driver's license. NJ CER LICENSE REQUIRED