Supervisor Total Rewards - Full Time (Flamingo LV)

Job description

The Caesars Rewards Supervisor exercises supervision over the Caesars Representatives, guaranteeing that all policies, procedures and duties are carried out appropriately. He/she is responsible for the training Caesars Rewards Representatives in their job duties and ensures consistency. This person works to resolve customer conflicts and complaints, using resources and solid decision-making skills. Additionally, supervisors also perform Representative duties when not involved in other situations or activities.

Responsibilities

Provides supervision and support to the Caesars Rewards Representatives.

• Participates in the coordination of promotional responsibilities.
• Updates Caesars Rewards Representatives as to new policies and procedures.
• Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
• Stay informed and aware of all hotel functions and available amenities.
• Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
• Train all new clerks and acquire the necessary codes and materials the new employee will require.
• Perform administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
• Assists with the events and tournaments.
• Notifies the Manager of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.

Qualifications

• Ability to communicate in a professional, businesslike manner.
• Friendly and outgoing personality.
• Fast Paced, moderate to high second-hand smoke, high noise level.

ADDITIONAL REQUIREMENTS

• High School diploma or equivalent.
• At least 1-year supervisory experience.
• PC skills, Microsoft applications, CMS, WINet a plus