Customer Service Rep - On-Call (Caesars New Orleans)

Job description

Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis.

The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.)

Responsibilities

Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions Consistently exhibits a fun, upbeat and positive attitude at all times. Must be aware of surroundings and be able to initiate a greeting with every guest every time. Exhibits strong communication skills, including public speaking. Provides customer feedback and suggestions to department leaders on a regular basis.

Assists in the execution of special events and particularly in managing the overall customer experience. Responsible for customer contact and interfacing with guests by letter, person, or telephone. Convey terms of programs and explain qualifications and requirements to prospective customers. Works with all departments to assist in serving customers to provide Customer Satisfaction. Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments.

Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed. Adhere to regulatory, departmental, and company policies in an ethical manner.

Qualifications

Must be able to maneuver all areas of the casino, including in and around pit areas. Must be able to bend, stoop, reach, kneel, twist and grip items when necessary. Must be able to stand/ walk for extended periods of time. Must be able to lift up to 25 pounds.

Must be able to use a computer

Microsoft Word, Excel, and Power Point. Must be able to read, write, and understand English.

GAMING PERMIT

N/A