Payroll Call Center Specialist - Corporate (Las Vegas)

Job description

The Payroll Call Center Specialist is responsible for answering phones and emails, routing cases for resolution, compiling and entering payroll data, reconciling errors, and preparing payroll reports. This role supports the Payroll Team in maintaining accurate payroll records.

Responsibilities

Exhibit an outgoing and energetic personality to address Team Member inquiries. Demonstrate exceptional verbal (phone) and written (e-mail) etiquette. First point of contact with front line team members. With possible communication with Department Managers and Human Resources Research Team Member inquiries using available resources. Handle and resolve Team Member grievances. Identify and escalate priority issues as needed.

Provide internal customer service by gathering Team Member information and guiding them towards resolutions. Effectively multi-task in a fast-paced environment. Recognize when follow-up is required with internal customers. Contact business or private individuals by phone. Possess strong listening skills. Perform various clerical tasks as needed. Including, but not limited to, Form completion, Form Verification, Printing, Faxing, Mail Sorting & Outgoing Mail.

Maintain client confidence and protect operations by keeping information confidential.

Qualifications

Must be 21 years of age or older High School Diploma required. Ability to carry up to 10 pounds and move throughout multiple casino properties to pick up and deliver payroll-related mail and documents on a daily basis. Minimum of 2 years of phone or customer service-related experience preferred. Proficiency in computer software, including MS Excel and Outlook

ADDITIONAL REQUIREMENTS

Strong attention to detail and numerical skills. Excellent communication skills. Conversational Spanish preferred. Payroll experience preferred. Knowledge of Oracle and UKG payroll software preferred.