Call Center Agent - Full Time (Tropicana Atlantic City)

Job description

• Deliver a high level of service with every customer interaction
• Collaborate with other agents to share customer success stories
• Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
• Deliver on KPI's agreed upon by you and your direct supervisor Continual learning with hands-on training with other agents, leads, and management
• Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
• Provide information to our customers about their account and transactions Be seen as a "thought leader" when it comes to resolving customer issues Other duties as assigned. $18.00 Per Hour

Responsibilities

Previous experience in a high-volume, fast-paced call center is a huge plus You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary You must be 21 years of age or older.

• Excellent verbal and written communication skills
• Must be available to work nights, holidays and weekends
• Ability to multitask and prioritize your work Able to handle complaints and difficult situations in a calm and patient manner
• Ensure high standards, show initiative, proactivity, and professionalism

Qualifications

NJ CER license is required. You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary Previous experience in a high-volume, fast-paced call center is a huge plus You must be 21 years of age or older.

• Excellent verbal and written communication skills
• Must be available to work nights, holidays and weekends
• Ability to multitask and prioritize your work Able to handle complaints and difficult situations in a calm and patient manner
• Ensure high standards, show initiative, proactivity, and professionalism Essential Functions/Exposures: Must be able to sit for extended periods of time
• Must be able to type and talk on the phone for extended periods of time Regular attendance in the office