Office Clerk Housekeeping-Swing-Eldorado

Job description

Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.

Responsibilities

Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.

• Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls
• Coordinate all maintenance requests between supervisors, locksmith and engineering departments
• Track and record all loaned items, generate a report of missing items for the Executive Housekeeper
• Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed Recording all sick calls, late calls and early outs
• Perform related duties as assigned by supervisor

Qualifications

Previous housekeeping; telephone; and computer experience is recommended but not required

• Strong verbal and written communication skills Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required
• Ability to maintain confidentiality of sensitive information
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Frequent standing/walking/sitting for extended periods Work area is indoors and subject to variable temperatures May be subject to smoking environment, moderate noise and bright lights Frequent grasping, reaching, bending, twisting, telephone use Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs. Seldom requires overhead lifting of no more than 20 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.