Valet & Bell Lead (Horseshoe Bossier)

Job description

The Valet & Bell Lead oversees the Valet Parking & Bell Attendants. Parks and retrieves customers’ passenger vehicles, while providing excellent customer service.

Responsibilities

Responsible for coordinating breaks, ensuring that training and training follow-up is accomplished, handles guest complaints, gives out WOW’s, and coaches employees. Ensures the proper running of the department and that all service standards are being met. Follows daily schedule to ensure that all employees are clocking in and out as scheduled. Acknowledges, greets and converses in English with customers who leave their car in Valet for parking.

Drives and parks cars to designated areas of Caesars parking lot. Safely returns any cars from the valet parking area back to customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications

Must be able to present a valid Louisiana driver’s license record with no moving violations or traffic citations in the past 5 years. Must be able to obtain Responsible Vendor Certification. One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service. Previous experience as a Valet Parking Attendant is preferred. Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.

Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team.

ADDITIONAL REQUIREMENTS

Must be able to run for extended periods on all types of surfaces, as well as up and down stairs. Must be able to respond to visual and aural cues. Must present a well-groomed appearance. Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion. Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.