Dispatcher Transportation- Full Time (Harrah's Atlantic City/CES)

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $19.00 Per hour

Responsibilities

Ensures assignments are accurately received and implemented by company drivers. Coordinates any limousine activity both internal and external from initial client contact to satisfactory conclusion. Responsible for the coordination of transportation manpower in accordance with established guidelines. Collects and completes daily operational data ensuring that shift changes are smooth and that the transportation office is never unattended.

Ensures accuracy of driver labor hours. Communicates with property concerning limousine status. Assigns limousine requests to outside vendors in fair, equitable manner. Assists supervisor in ensuring outside vendors meet company standards of quality service, maintenance of vehicles, uniforms and driver appearance. Coordinates limo repairs and maintenance with Fleet Maintenance. Approves and issues complimentaries for casino rated players based on established guidelines.

Qualifications

High school diploma preferred. Light typing, filing. Strong communicative, organizational, telephone, computer, math/computation and decision making skills. Previous clerical experience with one to two years transportation coordination experience preferred. NJ CER LICENSE REQUIRED