Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)

Job description

The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations including Bingo and Sportsbook when needed on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees.

Responsibilities

Responsible for interviewing, training, and selecting employees for the department Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner. Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.

Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Directly responsible for training in all gaming areas including Slots, Keno, Bingo and Sportsbook, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate.

Supervises all wagering policies of the Race & Sportsbooks when needed. Ensure betting control guidelines are adhered to within the sports book Resolve bet queries within agreed levels of authority and in a timely manner. Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction. Completes daily personnel assignments and reassigns personnel on floor based on business volume.

Provide feedback from the slot floor to upper management to provide superior customer service. Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction. Exercises appropriate discretion in identifying situations that require management attention.

Ability to handle & secure keys within department guidelines. Adheres to regulatory, departmental and company policies. Responsible for casino operations on an assigned shift. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. May need to write Sportsbook Tickets when needed. Other duties as assigned.

Qualifications

High school diploma, G.E.D. is required. Must possess strong supervisory and leadership skills. Minimum 1-2 years’ previous experience in either Slots or Keno preferred. Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required. Must be flexible and able to work all shifts as needed. Must project professionalism and possess excellent verbal and written communication skills.

Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills. Must have knowledge of ten key and computer skills. Ability to handle & secure keys within department guidelines. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations. Must be able to get along with co-workers and work as a team across departments and levels of management.

Have a basic knowledge of other games and services offered at the casino. Must be able to read, write, speak and understand English. Must present a well-groomed appearance. Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be willing to assist in keeping the casino clean. Must be willing to approach and converse with strangers. Must be able to bend, reach, kneel, twist and grip items.

Must be able to walk and be on foot for long periods of time. Must have sense of urgency and keep up with fast-paced business practices. Must be able to work calmly and professionally in stressful situations. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to respond to visual and aural cues.