Supervisor Front Services - Full Time (Paris LV)

Job description

Responsible for leading all Front Services operations to deliver exceptional guest experiences, maintain service excellence, manage staffing and departmental resources, and foster a high-performing team environment. Oversees daily operations, employee development, budgeting, scheduling, and interdepartmental collaboration while ensuring adherence to company standards and operational objectives.

Responsibilities

Lead, direct, and oversee all Front Services operations to ensure exceptional guest service and compliance with company policies and procedures. Maintain high service standards by monitoring operations, addressing guest needs, and fostering a culture of hospitality and professionalism. Manage departmental staffing, scheduling, labor costs, and operating expenses to support service goals and budget requirements. Develop, coach, evaluate, recognize, and discipline team members while promoting positive employee relations, engagement, and accountability.

Provide leadership and direction by delegating responsibilities, empowering employees, setting performance expectations, and delivering constructive feedback. Plan, prioritize, and coordinate daily operations, projects, and resources to meet business objectives and evolving guest needs. Resolve employee and guest concerns professionally, exercising sound judgment, problem-solving skills, and conflict resolution techniques.

Collaborate effectively with other departments to ensure seamless operations and a positive guest experience. Inspire and motivate team members to achieve performance goals, embrace change, and contribute to a teamwork-oriented environment. Support strategic initiatives, process improvements, and other duties or special projects as assigned.

Qualifications

Ability to stand, walk, and sit for extended periods and move throughout indoor and outdoor work environments. Ability to bend, stoop, twist, crouch, climb stairs, lift and carry materials, and maneuver quickly in a fast-paced environment. Ability to operate automatic and manual transmission passenger vehicles safely and efficiently. Ability to work in varying weather conditions, extreme temperatures, and environments with airborne particles or fumes.

Ability to respond to visual and auditory cues and communicate effectively in English.

ADDITIONAL REQUIREMENTS

Bachelor's degree in Hospitality, Hotel Management, Business Administration, or a related field preferred. Minimum three years of supervisory or management experience in a hotel or hospitality environment preferred. Two to three years of customer service experience required; hospitality industry experience preferred. Strong leadership, organizational, planning, decision-making, and communication skills. Proficient in Microsoft Office applications, including Word and Excel.

Ability to build effective working relationships and collaborate in a team environment. Flexible schedule with the ability to work any shift, including weekends and holidays. Professional and well-groomed appearance required.