Slot Host- Full Time-Silver Legacy

Job description

To create a fun atmosphere in the casino by encouraging guests to sign up for Caesars Rewards and to assist in coupon/prize distribution. The employee must be proficient in data entry of all new applications. Explanation of Caesars Rewards, promotions, and special event functions. Establishes effective working relationships with co-workers and guests.

Responsibilities

Provide friendly, courteous, professional service to all patrons of the casino Exhibit professionalism during all guest and employee interactions Must have patience when dealing with guests Pleasant and outgoing attitude Attending special events Daily inventory of supplies

Qualifications

Must have the ability to provide our guests with excellent customer service, have excellent communication skills, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests Must be able to answer phones and display a consistently positive attitude.

• Must have basic job knowledge and a complete understanding of Caesars Rewards
• Must accurately, neatly, and thoroughly complete assigned tasks
• Enter and edit data quickly (mainly new application sign-ups); all should be edited at the point of “sale” Prevent duplicate accounts being given
• Must be multi-task oriented.
• Answer phones in a friendly and speedy manner reciting script provided
• Must understand hotel functions on the computer
• Must be self-motivated and willing to ask questions about projects and procedures
• Must be over
• 21 years of age to work on casino floor
• Excellent public speaking and communication required Education: High school education or equivalent Experience: At least two years customer service Certificate/License: Gaming License required ADDITIONAL REQUIREMENTS Must be able to handle stressful situations professionally
• Must be able to walk or stand for eight hours
• Must have excellent hearing to understand what is being said in a noisy atmosphere Bring a positive and energetic personality GUEST SERVICE (INTERNAL/EXTERNAL)

STANDARDS

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.