Bar Helper HD (Harrah's Philadelphia)

Job description

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins.

Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.

Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

Responsibilities

Obtains supplies and equipment for each bar and places liquors, fruits, glasses, linen or silverware in their respective places. Slices and pits fruit and fills ice bins with cubed or crushed ice from the ice machine in the kitchen area. Washes and dries beverage glasses for the bartender and carries away all the debris accumulated at the bar, tables or counter areas. Replaces beverage inventory as needed. Wipes counter areas, bar and tables and empties and wipes ash trays guests may be using.

Assists bartenders in setting up service bars and portable bars. Maintains all aspects of the Beverage Control System, including daily mechanical maintenance. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Position is located in a cigarette‑smoke environment.

Qualifications

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Must be neat in appearance. Experience as bu sperson preferred. Is able to sit and stand for prolonged periods of time. Is fluent on Microsoft Office software products, and is viewed as an outstanding team player. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.