Executive Casino Host

Job description

Under general supervision, enhance the growth of gaming revenues through the development of our customer database. Develop new and existing players, to increase frequency of trips and increase theoretical/earning potential value while providing exceptional guest services. Ensure guests enjoy a memorable experience, take care of the guests’ needs and act on the guests’ behalf to secure information and/or reservations for visits to our property and for special events and promotions.

Actively prospect new business and aggressively seek higher level player sign ups.

Responsibilities

• Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.
• Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
• Develop player base by promoting Caesars reward program to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
• Award customer complimentaries based on gaming action and program guidelines.
• Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
• Contact guests by calling, writing or making personal visits to increase trip frequency.
• Attend off property functions as a representative of the company in order to entertain or assist guests as required.
• May act as a mentor to casino hosts and provide guidance on player development practices.
• Perform other duties as requested by management.

Qualifications

Ability to obtain and maintain valid gaming license

• Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
• Excellent written and oral communication skills
• Experience with word processing and spreadsheet computer applications
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.