Casino Cashier - Full Time (Paris LV)

Job description

The Cage Cashier a is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. This role requires exceptional service and ability to communicate casino programs and rewards. This is a full-time, on-site position. Is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations.

This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.

Responsibilities

• Provide courteous and efficient customer service in accordance with established standards.
• Accurately process customer transactions, including exchanging chips and cash equivalents for cash, cash checks, and handling foreign currency exchanges.
• Perform all cage functions with precision, including but not limited to:
• Establishing and verifying customer credit lines.
• Communicating credit information to appropriate personnel.
• Executing pit fills and credits seamlessly.
• Collaborate effectively with team members within the department and across other departments to ensure smooth operations.
• Maintain compliance with all internal controls and regulatory requirements.
• Must be able to execute all cage cashier functions to include but not limited to:
• Cage Marker issuance/redemption
• Front Money Deposits/Withdrawals
• Customer Incentives
• Title 31
• R/S ticket redemptions
• Answer telephones
• Travelers' checks
• Issue Total Rewards cards
• Wire transfers
• Casino Credit Applications
• Self-Redemption units
• Chip redemptions
• Check Cashing
• Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Numerous bank accountabilities
• Foreign currency
• Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.
• Maintain consistent attendance and adhere to all departmental and company policies.
• Adapt quickly to changing business needs and attend required meetings and training sessions.
• Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
• Cross-sell property amenities and events and execute promotions accurately.
• Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.
• Collaborate with team members and support departments to enhance player satisfaction.
• Communicate relevant information clearly to coworkers and management to ensure consistency and prevent issues.
• Comply with all state, federal, and regulatory requirements.

Qualifications

• Must be 21 or older
• High school diploma or equivalent preferred
• Proficient in Microsoft Word, Excel, computer programs, 10-key calculator
• Strong interpersonal, teamwork, and guest service skills
• Ability to remain composed and professional in all situations
• Well-groomed appearance to promote a positive image
• Must be able to read, write, speak, and understand English

ADDITIONAL REQUIREMENTS

• Must be able to stand for long extended periods of time.
• Must be able to lift up to 35 pounds.
• Must be able to push/pull heavy carts on the casino floor.
• Must be able to bend, reach, kneel, twist, and grip items while working at assigned area.
• Must be able to respond to visual and aural cues.
• Must be able to work in moderate to loud noise conditions.