Convention Sales Lead Representative - Full Time (Call Center LV)

Job description

Guest The Convention Sales Lead Representatives are well-informed, courteous team members who will provide customers (both internal and external) with excellent service and support. They will answer incoming sales lead calls and direct customers to the appropriate sales teams/managers for all Caesars’ properties. They will utilize reference material to delegate incoming leads as well as various other systems to track Convention Sales leads, communicating with customers and the sales team.

Reps will quote group rates for Total Experiences/Hospitality Sales room blocks, answer questions about Caesars properties, and generate a lead to initiate the creation of a social group block for interested callers. They will take incoming leads for top-tier Caesar Suite product. Reps will answer general questions about suite pricing, amenities, and the ability to have functions within the suites. Reps will create a lead for the Hospitality Sales Team on behalf of callers interested in learning more about.

Responsibilities

• Maintains high level of service skills to meet department standards in areas such as Quality Assurance, Customer Surveys/Feedback and other standards as determined by management.
• Perform tasks such as answering calls, data sorting, data input and other tasks as determined by management at a high level in a fast paced, high-volume environment.
• Clearly communicates and demonstrates enthusiastic service.
• Meets department punctuality, adherence, and attendance guidelines.
• Handles all incoming customer transactions promptly, efficiently, accurately, and professionally.
• Meets department appearance guidelines.
• Safeguards customer confidentiality and privacy in accordance with company and department standards.
• Is team oriented and assists with special projects and/or additional duties as directed by management

Qualifications

• Must be able to type.
• High School Diploma or equivalent required.
• 1-year Customer Service or Sales experience. Must have stable work history and be computer literate.
• Hotel Sales Administrative Experience
• Knowledge of Windows based

PC Applications

• Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center
• Some experience with Delphi, LMS and /or Microsoft Windows

ADDITIONAL REQUIREMENTS

• Must be 18 years of age or older.
• Must demonstrate strong verbal and written communication skills and
• Must have a pleasant speaking voice, enthusiasm and present oneself in a professional manner.
• Must demonstrate strong service and possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak, and understand English.
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible work schedule based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building and problem-solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception.
• Maintain a clean and organized work environment.