Supervisor Front Services -Full Time (Caesars Atlantic City)

Job description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.

Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.

Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting salary $ 46,500-$50,000

Responsibilities

Supervises the day to day activities of the Front Services staff, ensuring 100% guest satisfaction. Verifies daily paperwork. Ensures that customer problems/complaints are handled in a timely, effective, and courteous manner. Trains new employees, prepares work schedules and assignment of positions. Ensures the relieving Supervisor is well informed of all pertinent information. Handles vehicle damage/theft complaint reports in conjunction with Risk Management and coordinates recovery efforts.

Ensures cleanliness, organization and safe condition of work areas. Maintains knowledge of property, hotel, community and special events in order to accurately provide guests with needed information. Administers superior customer service to all guests. Completes special assignments as requested.

Qualifications

High school diploma or equivalent preferred. Strong customer service, administrative, interpersonal, organizational, communication and problem resolution skills required. Ability to handle guest complaints and deal directly with the public. Must possess a valid New Jersey drivers’ license. NJ CER LICENSE REQUIRED