Promotions Associate, Special Events (Caesars New Orleans)

Job description

Special Events and Promotions Associates assist with the execution of events and giveaways that create memorable service experience for guests that are a part of the Caesars Rewards loyalty membership. This include set up, breakdown of all required props and supplies required for each event and not limited to helping guests at kiosks activate their offers. The position requires a flexible schedule as scheduled are based on the business demands of the events calendar.

Responsibilities

Provides excellent guest service. Executes promotions inside casino and assists patrons participating in promotions. Creates an atmosphere of fun and excitement for guests. Assists with the execution of invitational events and promotions. Ability to adapt quickly to rapidly changing business levels and values the differences of others. Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event.

Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project. Tracks inventories and expenses for each assigned project. Maintains record keeping for each project including tracking reports and analysis. Displays a professional demeanor and willingness to assist guests. Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.

Ensures integrity and confidentiality of all guest’s data. Complies with all state, federal and regulatory policies and procedures. Deliver and pick up promotional items when necessary. Acts as a role model and always present oneself as a credit to Caesars and encourage others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Licensed and authorized to execute promotions on the gaming floor.

Perform all other job-related duties as requested.

Qualifications

High school diploma or GED required. Some college preferred. Minimum 1 - 2 years previous experience in the hospitality, events, retail or casino industry preferred. Well-groomed and outgoing personality required Proficient in excel and Microsoft office knowledge at an above level Flexible schedule to work scheduled events on weekend and holidays, any day of the week and any shift. Must be able to read, write, speak and understand English.

Thrive when working with a team.

Additional Requirements

Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary. Must have the manual dexterity to operate a typewriter, computer, and 10 key adding machine, photocopy machine, fax machine, and telephone. Must be able to respond to visual and aural cues. Must be able to lift and carry 20lbs. Must present a well-groomed appearance Must be able to maneuver to all areas of the casino, including in and around Pit areas.

Must be able to respond calmly and make rational decisions when handling guest’s demands in a fast-paced environment.

Gaming Permit

Non-Key