Waitperson - El Jefe

Job description

Provides prompt, courteous food service to Harrah’s and Caesars Republic guests in accordance with established procedures

Responsibilities

Serves customers at assigned station quickly, courteously and efficiently to ensure department guarantee is satisfied. Assists customers in ordering from the menu and records ordered items on check according to established procedures. Obtains food and beverage from prescribed locations and serves customers according to established procedures. Observes guests to fulfill and additional requests and to note when meal is finished.

Processes checks through the POS system and presents check to guest for payment on conclusion of dining experience. Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section. Assists bus persons in a cooperative manner to ensure efficient service to guests. Completes assigned side work as directed. Familiarizes self with all items on both printed and daily menus.

Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc. Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift. Familiarizes self and adheres to the principles of guest service skills, and uses them in all interactions. Delivers alcoholic beverages promptly from assigned bar to table.

Qualifications

• High School graduate or equivalent preferred
• 2 years Waitperson experience preferred Literate and fluent in English Above average communication and guest service skills
• Must be at least
• 21 years of age
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.

• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
• Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the restaurant and kitchen areas
• Ability to hear and use visual inspection Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.

Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.