Table Games Floor Supervisor

Job description

The Table Games Floor Supervisor is responsible for overseeing all table games operations and supervising team members to ensure the highest standards of safety, integrity, security, and compliance with Company and regulatory policies and procedures. This role focuses on delivering exceptional customer service, cultivating player relationships, and maintaining a positive Company image while upholding operational excellence.

Key Responsibilities

Supervise, coach, and support dealers to ensure optimal performance and professional conduct in assigned gaming areas. Maintain comprehensive knowledge of all assigned table games and accurately calculate all payoffs and wagers. Monitor and ensure strict compliance with gaming regulations, Company policies, and established procedures at all times. Circulate throughout assigned areas to maintain visible supervision and operational oversight.

Utilize gaming systems to manage credit lines, issue credit, and maintain accurate financial records. Cultivate and maintain positive customer relationships by evaluating player activity and extending complimentary services in accordance with Company guidelines. Conduct annual performance evaluations for designated team members and provide constructive feedback. Inspect and monitor equipment changes, including cards and dice, and authorize new equipment for use only after verification of compliance standards.

Address customer concerns professionally and escalate complex issues to the Shift Manager when appropriate.

Qualifications

• Minimum age requirement of 21 years Comprehensive knowledge of table games operations, gaming regulations, and Company policies and procedures
• Demonstrated supervisory or leadership experience in a gaming or hospitality environment Exceptional communication and interpersonal skills with the ability to effectively manage and mentor team members
• Strong customer service orientation with proven ability to cultivate and maintain positive client relationships
• Ability to obtain and maintain all required gaming license as mandated by regulatory authorities
• Demonstrated commitment to compliance, integrity, and adherence to established operational standards
• Strong analytical and decision-making capabilities with the ability to address complex operational issues professionally