Cage & Player'S Club Cashier

Job description

The Cage & Player's Club Cashier is responsible for providing superior service to both the internal and external customer. They are also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

The Cage & Player's Club Cashier

Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees. Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day. Issues players club cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers. Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.

Able to inform guests of and promote all aspects of the players reward program Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers. Performs numerous telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa. Maintains accountability over a cashier drawer. Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.

Is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers. Monitors TRU Currency/Coin/BV Levels thru the TRU backoffice system in order to ensure machines are replenished in a timely service as levels decrease. Processes large amounts of currency for daily impressments of the Cage, TRUs, and ATMs. Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with Cage, TRUs, and ATMs.

Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU inventory. Transports currency and coin to impress appropriate areas. Understands the TRUs and ATM software programs in order to correctly enter data into systems. Works closely with Revenue Audit to ensure accurate reporting of TITO information Performs minor maintenance and troubleshoots minor problems related to the TRUs, Jetsorts, and ATMs.

Changes ribbon and papers on all machines. Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRU’s. Maintains the control and integrity of the Cage, TRU, and ATM inventory. Monitors and assists with dispatching slot machine service calls and jackpots. Performs all duties in a confidential manner.

Qualifications

Ability to balance bank at end of shift. Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc. Basic Math Skills. Strong organizational skills required. Effective verbal and written communication skills. Ability to compose clear, accurate, and concise reports. Ability to obtain the appropriate work authorization per gaming regulations. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Must be at least 21 years of age. This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as on-the-job training