Lead Slot Supervisor

Job description

Responsible for overseeing the operations of slots on a specific shift. Ensure compliance with gaming regulations, handle guest service issues, and monitor game integrity. Also responsible for managing staffing, resolving disputes, and maintaining a secure and fair gaming environment. Lead Slot supervisor is a bridge between upper management and staff, directing daily operations, guiding team members and ensuring quality standards are met.

• Creates and ensures a fun-filled, entertaining, and exciting environment.
• Acknowledge and greet guests warmly and sincerely on and off the game.
• Adheres to, interprets, supports, and explains established company policies and procedures as well as applicable local, state, federal, and other regulatory procedures
• Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.
• Responsible for having a full comprehensive knowledge of the internal controls and adhering to and enforcing the same.
• Coach, monitor, and develop the Slot team for improved performance.
• Develops, implements, maintains, and monitors an effective team member relations program through effective communication.
• Hires, trains, coaches, assesses, and reviews the job performance of subordinates, including both non-exempt and exempt team members.
• Analyzes and reviews department-related reports. Reviews and provides input for changes to the casino floor.
• Monitors and implements the issuance of comps.
• Assists in overseeing the operation of slots and ensures team members are following company, department, and state regulations.
• Ensures compliance with federal currency reporting requirements.
• Enters the table closers at the completion of the gaming day.
• Ability to add or adjust player reward credits through gaming activity ratings

Qualifications

• Must be at least 21 years of age.
• Minimum of Two (2) years’ experience as a Slot Attendant, and one (1) year as a Slot Supervisor.
• Effective knowledge of casino management software and live games equipment
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain, and execute written, verbal, and demonstrated directions, explanations, and guidance.
• Ability to work in a fast-paced environment and effectively communicate with guests, team members, and management.
• Must be able to obtain and keep a license issued by the State Gaming Commission