Unarmed Security Officer - On Call

Job description

(including but not limited to) Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle. Monitor alarm systems, surveillance cameras, access control systems and other security equipment. Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner. Respond to physical threats. altercations, or aggressive behavior.

When necessary, engage in self-defense, and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant). Utilize de-escalation and conflict resolution techniques to minimize the need for force. Act as a first responder during emergencies (medical, fire, criminal, natural disasters). Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers. (min weight approx. 3 lbs to max weight 50 lbs) Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences.

Serve as dispatcher to relay information, messages, or emergencies by phone or radio. Administer first aid/CPR/AED and Narcan and follow medical emergency protocols. Secure and preserve incident scenes, conduct evacuation procedures, and summon emergency responders when appropriate. Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc). Maintain proficiency with assigned equipment and communication devices.

Respond to all emergencies, including fires, medical incidents, and criminal activity. Observe, report, and take appropriate action on suspicious or criminal activity. Perform other job-related duties as assigned.

Qualifications

Required

Minimum 1 year of experience in security, customer service, or related role. Strong communication, observation, and problem-solving skills. Ability to successfully complete company Security Officer Academy. Proof of eligibility to work in the United States. Ability to operate vehicles, radios, and security equipment.

Preferred

Previous security, law enforcement, or military background. Experience in resort, casino, or hospitality security environments.

Physical Requirements

(consistent with ADA and industry standards)

Lifting/Carrying

Regularly up to 30 lbs.; occasionally up to 50 lbs.

Push/Pull

Must be able to push or pull carts or equipment weighing up to 200 lbs. or rolling load (force required approximately 25-40 lbs. depending on surface and incline).

Dragging

Ability to drag or assist an unconscious person in an emergency.

Standing/Walking

Prolonged periods (up to 5+ hours per shift).

Running/Climbing

Must be able to run short distances and climb multiple flights of stairs.

Movement

Frequent bending, kneeling, crouching, crawling, reaching, and stooping.

Vision/Hearing

Normal color, distance, and peripheral vision; adequate hearing for alarms, radios, and communication.

Speech

Clear verbal communication required.

Driving

Must safely operate company vehicles.

Typing/Reports

Ability to type and complete written and digital reports accurately. Work Environment Indoor and outdoor assignments in varying weather conditions. May involve high-noise, high-traffic, or crowded environments. Must remain calm and professional in stressful or emergency situations. Must demonstrate safe ergonomics when lifting, carrying, or pushing/pulling objects, including carts used for drop and transport operations. Knowledge, Skills & Abilities Proficiency in defensive tactics, handcuffing, and de-escalation techniques.

Effectively communicate and interact with a diverse range of individuals and groups, including customers, employees, law enforcement and the public. Computer literacy to complete reports and access security systems. Ability to direct and participate in evacuation and emergency procedures. Capacity to restrain or subdue individuals when necessary.