Restaurant Manager - William B's Steakhouse

Job description

Responsible for ensuring all operations of the Beverage Departments and employee performances are in compliance with the Company’s objectives and Gaming regulations.

• Enforces performance standards, policies, and procedures as they relate to the beverage department; monitors beverage service on casino floor. Ensures smooth and efficient operations on a continual basis. Ensures adherence to uniform and dress codes and policies for all beverage personnel.
• Ensures that the highest possible standards of customer services and employee relations are maintained and carried out in a fair and equitable manner.
• Oversees the scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with customer needs. Approves all work schedules.
• Monitors job performance of all beverage employees and provides feedback on same to aid the employees in developing and enhancing skills.
• Provides input to Director of Food & Beverage concerning operational deficiencies and areas in need of attention.
• Review financial statements; forecasts revenue, and labor figures for beverage department; maintain proper inventory control.
• Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all beverage employees in a fair and equitable manner.
• Maximizes cost effectiveness within the beverage department by ensuring compliance within established budget, labor and revenue benchmarks.
• Responsible for listening to, evaluating and assuring control of customer complaints and settles the same without delay.
• Promotes positive Customer relations through prompt, courteous, and efficient services. And by ensuring that all assignments and projects are complete in a timely manner.
• Possesses knowledge of and complies with local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as swell as the Company’s internal controls, policies, and procedures.
• Promotes departmental and property wide promotions on a continual basis.
• Promotes proper communication within the department by utilizing memos, weekly meetings and e-mails.

Qualifications

• High school diploma or GED
• Three to four years of beverage management experience required.
• Appropriate licenser.
• Strong organizational and interpersonal skills required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of organization.