Lead Hotel Room Inspector (DAY Shift)

Job description

The Lead Hotel Room Inspector is responsible for providing superior service to both the internal and external customer. Quality control through the inspection of guest hotel rooms to ensure that cleanliness and quality is held to Belterra standards. Quality of supplies, linens, and inventory that is placed in guest rooms. Ability to effectively relay information via the telephone, radio, pages, computer system, or in person.

Coaching and mentoring ability to train and develop team member to provide Belterra standard level of service and quality.

The Lead Hotel Room Inspector

Provides superior customer service positively effects interactions with customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Inspects guest rooms for cleanliness and quality, ensuring Belterra standards are met or exceeded. Reports rooms ready for occupancy. Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Belterra SOP’s.

Conducts daily shift Pre-shifts, uniform inspection, and directs actions of all floor personnel. Reports room, hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering. Ensures training for safe and proper usage of chemicals and equipment. Such as chemicals are being used in proper places, correct labels, correct containers, safety gear, proper storage, Bio-hazard training, Proper back protection, lifting/climbing, safety shoes, and equipment training.

Updates and maintains correct hotel room status in computer system and on boards.

Qualifications

Demonstrated knowledge of Housekeeping/Hotel department policies and procedure Ability to learn detailed inspection routine Ability to effectively empower and coach direct work of subordinate Basic computer, QWERTY keyboard, and office phone knowledge preferred. Ability to prioritize work load Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations Must be at least 18 years of age.

Must have Housekeeping (Hotel, Motel, Inn, etc) experience of at least 1 year. Recent experience preferred. Experience with inspecting/quality control and leadership is required. These skills and abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of one-year of Leadership or Hospitality experience in a capacity.