Hotel Clerk/$15.00 hr

Job description

Responsibilities

• Manage front desk operations by processing room sales and delivering professional guest service experiences Address guest inquiries, resolve issues, and provide information about hotel amenities and local attractions
• Complete guest registration procedures, including registration forms and computer system entries
• Facilitate guest check-in and check-out processes, including key distribution
• Process guest payments and maintain accurate transaction records during shift reconciliation
• Collaborate with Executive Hosts to ensure consistent and high-quality guest experiences
• Generate and maintain operational reports and system documentation
• Reconcile daily transactions and financial records at shift conclusion
• Execute manual procedures during system downtime to maintain operational continuity
• Support management with special projects and additional duties as assigned

Qualifications

Qualifications

High school diploma or equivalent with a minimum of 6 months of front desk experience

• Proficiency with basic office equipment and computer systems Typing speed of 45+ words per minute with demonstrated 10-key data entry skills Strong English communication skills, both written and verbal
• Knowledge of hotel key card systems and access control procedures
• Ability to work flexible schedules, including varying shifts Capability to perform duties while standing for extended periods
• Strong multitasking abilities with meticulous attention to detail
• Proficiency in basic mathematics, including addition, subtraction, and account reconciliation Experience with cash handling and electronic payment processing systems
• Familiarity with property management systems, including LMS, CMS, and Hot Sauce/Espresso platforms
• Ability to obtain and maintain required gaming certifications and licenses as applicable to the position