Internal Communications & Community Relations Manager

Job description

The Internal Communications & Community Relations Manager will be responsible for the creative development, execution and implementation of the property’s internal communications programs and community presence. They are the champion of team member activities that promote culture, values, and behaviors; this includes team member recognition, team member relations, internal communications, team member and community events.

Contribute to the business strategy by identifying, prioritizing, building and/or recommending improvements in engaging and informing team members.

• Manages the property’s internal communications strategy and systems.
• Manage specific projects as determined in the annual HR operations plan.
• Develop and implement metrics to track communication and effectiveness as well as the impact of programmatic efforts on turnover, retention and feedback survey (engagement) results.
• Publishes team member communication, which includes meeting deadlines, assigning tasks, overseeing overall layout and graphic design, writing articles, taking photos while following internal branding standards.
• Monitors Internal Communications expenditures and departmental budget to ensure team member reinvestment is applicable and relevant.
• Works closely with property leadership, human resources, marketing departments and general manager to assess internal communications needs, such as internal messages, video production or announcements.
• Represents the property throughout the community with the highest regard for the company.
• Guide leadership and team members in ensuring execution of internal events and community efforts.

Qualifications

Experience in consumer-driven hospitality, retail or entertainment business.

• Experience successfully navigating a complex, matrixed environment is key.
• Must demonstrate a strong solutions-focus approach and is comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solution
• Proven expertise with leadership coaching and development is essential for success in this role.
• Must be able to manage a high-volume workload and work hard to get the job done.
• Strong working knowledge of Word, Excel, Outlook, PowerPoint, Adobe Photoshop, Indesign and graphic design programs.
• Position requires a wide degree of creativity and initiative.
• Must be able to communicate in a clear and effective manner.