Front Office Manager

Job description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.

Job Duties

Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. Hire, supervise, train, evaluate work performance, and administer discipline for team members. Maintain knowledge of industry practices, hotel markets and statistical data. Possess knowledge of room rates, types and availability. Maintain and ensure proper par levels of supplies and equipment. Coordinate special events and promotions with other departments.

Resolve customer complaints or disputes. Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. Responsible for property public area cleanliness and sanitation. Authorized to extend complimentary services in accordance with the approved comp matrix. Develop operating budgets and meet established goals. Review and approve all OTA invoices. Other duties as assigned by management.

May assist in assigning and inspecting cleanliness on the casino floor.

Qualifications

Thorough understanding of hotel computer system. Minimum 3 years supervisory experience and 5 years hotel experience Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. Knowledge of hotel key system Must be able to work in smoke filled environments. Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.